Shipping policy
Terra X full Shipping Policy.
SHIPPING PROCESS
After your order is placed, it is processed and packed by us at our workshop in Vista, California. If the product is in stock we will pack and get your package to the carrier by the next business day as long as the order is placed by 12:00pm PST. Once your order is invoiced and shipped, you will receive confirmation emails with links to track your order.
GUARANTEED DELIVERY TERMS
Terra X does not guarantee delivery times and cannot refund shipping charges/fees when late delivery results from events beyond our control. These reasons include delays from the unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.
SHIPPING CARRIERS OFFERED
We ship either USPS Priority or UPS Ground. If you have a preference or need faster shipping. Please send us an email to jenny@terrax.build. We work with flat rate shipping charged to allow fair practices with all of our dealer partners.
UPS offers a wide variety of shipping options for our customers and this includes expedited shipping as well. If you would like to read more about UPS’s terms and conditions, you can visit the following link – UPS TERMS AND CONDITIONS.
UPS Ground: UPS’s ground shipping is an upgraded shipping option that can get orders to customers within 1-5 days depending on your location when shipped from our location. You can view their ground shipping map in the following link – UPS GROUND SHIPPING MAP
UPS 2nd Day Air: UPS’s 2nd Day Air shipping method will get your order to you in two shipping days by the end of the day (Weekend delivery is not available in all locations).
UPS Next Day Air: UPS’s Next Day Air shipping method will get your order to you the next shipping day by the end of the day (Weekend delivery is not available in all locations).
USPS Priority Class Mail: This shipping method is available for items that can be packed into small & medium USPS flat-rate boxes.
INTERNATIONAL SHIPPING
These terms and conditions are in addition to the standard Conditions of Use of the Terra X website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.
PRIVACY
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.
MISSING/DAMAGED/RECEIVED WRONG ITEMS
Please report any missing/damaged/incorrect items by contacting us within 7 days (1 week) of your delivery date. In the case a replacement product was sent, Terra X will send you an RMA call tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
Please keep all packaging materials for damaged shipments. The shipping company will inspect the packaging materials for processing of the damage claim. The shipping company may contact the receiver to set up a convenient time to pick up and inspect the item.
If your order has not arrived according to the tracking information, please contact Terra X within 7 days (1 week) of the scheduled delivery date. We will contact the shipping company and take the necessary steps to locate your order.