Refund policy

30 day return policy:

We offer a 30-day return policy, meaning you have 30 days from your original purchase date to request a return. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please email jenny@terraxinnovations.com or call us at 442-216-5333 to start your return or exchange. 

Return Shipping Costs & Fees:

  • Return Shipping: Customers are responsible for their own return shipping costs. The cost of the provided return shipping label will be the responsibility of the customer. Shipping costs are non-refundable.

  • Restocking Fees: We do not charge any restocking fees ($0) for returned items.

To be eligible for a return, your item must be unused/undamaged and in the same condition that you received it. Items must be returned in original packaging, with care that the item won’t be damaged through shipping. We strongly recommend packing all components with sufficient padding to avoid damage during shipping. Note that we are not responsible for products being returned to us that are damaged mid-shipment.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

To return your product, you should mail your product to:

Terra X 2405 Dogwood Way Vista, CA 92081

Exchanges

Need a different size or item? We're happy to help — exchanges follow the same 30-day window as returns above. Once your exchange is approved, replacement shipping follows the same $9 rate as any order under $75, since exchanges are processed as a new shipment.

Charge Groove size exchanges:

  • Ship your original item back to us at your own cost — either using a label you purchase or your own shipping method. Return shipping costs are non-refundable, consistent with our return policy above.
  • As an exception to our standard process, we ship your Charge Groove replacement right away, without waiting to receive the original item first.

RAM Mounts parts:

  • RAM Mounts parts may be returned or exchanged as long as they are sent back in their original packaging. Items may be opened and used to test fit, but we are unable to accept a return or exchange without the original packaging included.
  • Replacements ship once we've received and confirmed the original packaging came back intact.