Warranty on Terra X parts & Services
Terra X Manufactured Parts
Terra X internally manufactures a variety of parts, all bearing the Terra X logo. Terra X offers a twelve (12) month warranty on these parts, subject to the terms, disclaimers, and limitations on liability contained in this Policy. If an internally manufactured Terra X part fails, not due to any misuse, as described below in this Policy, Terra X will replace the affected internally manufactured Terra X part. The replacement part may be a new internally manufactured Terra X part, or a replacement or reconditioned part of similar and acceptable quality
Claims & Replacement Parts
Before completing any transaction with Terra X, you should read this Policy in its entirety. If you believe you have a warranty claim, please first re-read this entire Policy. If you still believe you have a claim, reach out to the Terra X team at jenny@terrax.build. In the subject line, please clearly indicate that you are pursuing a warranty claim. Please be sure to include all relevant details about the order, including customer, order number, receipt, description of the issue, pictures, etc. in order for us to promptly assess the claim and provide any needed parts and/or repairs. If shipping of a part is required to analyze a claim or to exchange a part, you the customer shall be responsible for any such shipping charges to and from our designated facility. Terra X further assumes no liability for such part in transit and any insurance claims thereon are the responsibility of you the customer at your own election and expense.
Disclaimers
Implied or Statutory Warranties
EXCEPT AS SET FORTH IN THIS POLICY, Terra X EXPRESSLY DISCLAIMS ANY IMPLIED, STATUTORY OR OTHERWISE, WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND/OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Terra X SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, CONDITIONS AND REPRESENTATIONS ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE.
NO OTHER UNDERSTANDINGS AS TO ANY IMPLIED OR EXPRESS WARRANTY, WHETHER WRITTEN, ORAL, IMPLIED, OR OTHERWISE SHALL VARY THE WARRANTY TERMS IN THIS POLICY. ALL SUCH OWL DISCLAIMED LIABILITIES ARE HEREBY EXPRESSLY ASSUMED BY YOU, THE CUSTOMER.
Third-Party Parts (non-Terra X manufactured parts)
Terra X offers various third-party parts for sale. These third-party parts may or may not carry their own express or implied warranties from the respective manufacturers. As a matter of convenience only, Terra Xmay make those warranty policies available on the Terra X website and webpage for a given part. However, it is the responsibility of you the customer to make any desired inquiry into the availability of any express or implied warranties on a given third-party part. Terra X makes no warranty or claims, of any kind, whatsoever, as to these third-party parts themselves. The absence of a listed express warranty on a given third-part on the Terra X website and webpage for that part should not be construed as meaning that no such warranty exists. But, since Terra X does not manufacture these third-party parts, Terra X cannot and does not make any warranty as to the performance of these parts.
Improper Use
Terra X’s warranty on internally manufactured parts shall only remain in- force if you the customer use such part in a manner for which it is intended. Intentional misuse, improper use, grossly negligent use, negligent use, or otherwise will void the warranty offered by Terra X.
Self-Installation & Specific Parts
You may choose to purchase internally manufactured Terra X parts or third-party parts through Terra X and install the parts on your own. You the customer should be aware that improper self- installation may be the cause of any internally manufactured Terra X part or third-party part's failure. As it relates to Terra X’s warranty on internally manufactured Terra X parts, if Terra X determines upon reasonable inquiry that improper self-installation was the reason for an internally manufactured Terra X part's failure, the warranty shall be void and Terra X shall have no liability under this Policy.
Please also note that Terra X may publish self-installation videos on the Terra X website, on YouTube, or on another platform. However, these videos are offered as a matter of education, convenience, and in the shared interest of recreational vehicle modification only. You the customer should not solely rely on any such self-installation videos published by Terra X in the place of expert installation services. Further, as above in this section, if an internally manufactured Terra X part fails due to improper self-installation, Terra X shall have no liability under this Policy or otherwise.
Please also note that many, if not all, of the internally manufactured Terra X parts and third-party parts are manufactured specifically for a particular model of vehicle. Under no circumstances should you the customer purchase an internally manufactured Terra X part or a third-party part through Terra X, and attempt to install it on a particular model of vehicle for which it was not intended. If you have questions whether a specific part offered by or through Terra X will aid you in confirming the appropriate fit of your vehicle, please contact us at jenny@terrax.build.
Customer Only
Terra X’s warranty shall only extend to the original customer. No transfer, of any kind, of the internally manufactured Terra X part or the vehicle for which the internally manufactured Terra X part was installed is permitted under this Policy. Any such transfer will void Terra X’s Policy.
Wear & Tear – Not Included
Wear and tear is inevitable damage that happens naturally as a result of the normal aging and wear that occurs as a vehicle accumulates mileage. Wear and tear may still occur upon even the strongest parts. Terra X’s warranty under this Policy does not cover defects or failure in any parts due to wear and tear or lack of proper maintenance. By way of example only and not meant to limit the foregoing statement in any way, the following are examples of frequent parts subject to wear and tear that would not be not covered by Terra X’s warranty: powder-coated or painted products showing wear and tear from use, such as mounting items or storage of items.
Other Warranties May be Affected
Terra X makes no claim of knowledge as to any warranty policies or effect on warranty policies of such vehicles, the original equipment manufacturer (OEM) parts therein, any third- parts not purchased through Terra X, any third-party parts purchased through Terra X, nor any installation of third-party parts purchased through Terra X. It is the sole responsibility of you the customer to make inquiries into such warranties and the potential effect upon such warranties through the installation of internally manufactured Terra X parts or third-party parts purchased through Terra X. BY AGREEING TO INSTALLATION OF INTERNALLY MANUFACTURED OWL PARTS OR THIRD-PARTY PARTS PURCHASED THROUGH OWL, YOU THE CUSTOMER ARE ASSUMING THE RISK THAT OTHER WARRANTIES MAY BE AFFECTED AND INVALIDATED AND THAT THE PERFORMANCE OF THE VEHICLE MAY BE AFFECTED.
